TERMS OF SERVICE

Last updated: September 2, 2026

These Terms of Service govern your access to and use of thelumiaura.com and your purchase of products from The Lumi Aura.

By visiting our website, creating an account, or placing an order, you agree to these Terms and the policies referenced in them.

ELIGIBILITY

You must be at least the age of majority in your place of residence, or use the website with the permission and supervision of a parent or legal guardian.

You may not use our services for an unlawful or unauthorized purpose.

PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, dimensions, colors, materials, features, and photographs accurately.

Screen settings, manufacturing variations, and product updates may cause minor differences. We may correct errors or update product information without prior notice.

PET SAFETY

You are responsible for selecting products appropriate for your pet’s species, size, age, behavior, physical condition, and health needs.

Unless a product expressly states otherwise:

• Supervise your pet during use
• Inspect products regularly for wear, damage, or loose parts
• Stop using a product if it becomes damaged or presents a risk
• Keep packaging and small parts away from pets and children
• Follow all product-specific instructions and warnings

Our products and website content are not substitutes for veterinary diagnosis, treatment, or professional advice. Contact a qualified veterinarian if you have concerns about your pet’s health or safety.

PRICES AND PAYMENT

Unless stated otherwise, prices are displayed in United States dollars.

Taxes, shipping charges, duties, and other applicable charges will be displayed or described before you complete checkout where reasonably possible.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges.

ORDERS

An order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been accepted or shipped.

We may refuse, limit, or cancel an order for reasons including product unavailability, pricing or description errors, suspected fraud, payment problems, shipping restrictions, or violation of these Terms.

If we cancel an order after receiving payment, we will refund the amount collected for the cancelled portion.

PRODUCT AVAILABILITY

Products and quantities may be limited. We may discontinue a product or restrict sales by customer, region, or jurisdiction where permitted by law.

SHIPPING, RETURNS, AND REFUNDS

Our Shipping Policy and Refund Policy form part of these Terms.

Delivery dates are estimates unless expressly stated otherwise. Mandatory consumer rights remain unaffected.

ACCOUNTS

You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.

Notify us promptly if you believe your account has been accessed without authorization.

INTELLECTUAL PROPERTY

The website and its content—including text, graphics, branding, photographs, designs, icons, and layout—are owned by or licensed to The Lumi Aura and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, scrape, sell, or commercially exploit its content without written permission.

REVIEWS AND SUBMISSIONS

If you submit a review, photograph, suggestion, or other content, you confirm that you have the right to provide it and that it does not violate another person’s rights.

You grant The Lumi Aura a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display that content for operating and promoting our business, subject to applicable privacy law.

PROHIBITED CONDUCT

You may not:

• Violate applicable law or another person’s rights
• Submit false, misleading, fraudulent, or harmful information
• Introduce malware or interfere with website security
• Attempt unauthorized access to the website, accounts, or systems
• Scrape or collect information through unauthorized automated means
• Use the service to transmit spam or abusive content
• Circumvent purchase limits, security controls, or fraud-prevention measures

THIRD-PARTY SERVICES AND LINKS

Our services may include tools, payment services, applications, or links provided by third parties.

We are not responsible for third-party websites or services that we do not control. Your use of them may be governed by separate terms and privacy policies.

DISCLAIMER

To the fullest extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee uninterrupted or error-free access. Nothing in these Terms excludes warranties, guarantees, or remedies that cannot legally be excluded.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Lumi Aura and its owners, personnel, affiliates, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

This limitation does not apply where liability cannot be excluded or limited under applicable law, including liability arising from fraud, intentional misconduct, or other protected consumer rights.

INDEMNIFICATION

Where permitted by law, you agree to indemnify The Lumi Aura against claims and reasonable costs resulting from your unlawful use of the services, violation of these Terms, or infringement of another person’s rights.

SEVERABILITY

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

TERMINATION

We may suspend or terminate access to the services if these Terms are materially violated or if reasonably necessary to protect customers, the business, or our systems.

Provisions that by their nature should survive termination will remain in effect.

GOVERNING LAW

These Terms are governed by the applicable laws of the jurisdiction in which The Lumi Aura is established, without depriving consumers of mandatory protections available under the laws of their place of residence.

CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, business practices, or legal requirements.

The revised Terms will be posted on this page with an updated date. Changes will not apply retroactively where prohibited by law.

CONTACT

Email: support@thelumiaura.com