SHIPPING POLICY

Last updated: September 2, 2026

SHIPPING DESTINATIONS

The Lumi Aura currently ships to eligible addresses in the United States. Available destinations and shipping methods are shown during checkout.

Some remote locations, military addresses, post-office boxes, or United States territories may have limited delivery options.

ORDER PROCESSING

Orders are normally processed within 2–5 business days, excluding weekends and public holidays.

Processing time is separate from delivery time. During holidays, promotions, product launches, or periods of unusually high demand, processing may take longer.

SHIPPING METHODS

Standard Shipping

• Estimated delivery: 10–20 business days after dispatch
• Price: $9.99 USD
• Free Standard Shipping on orders of $59 USD or more

Expedited Shipping

• Estimated delivery: 5–10 business days after dispatch
• Price: $19.99 USD

The free-shipping threshold is calculated from the merchandise subtotal after discounts and before taxes. The final shipping method, price, and eligibility shown at checkout will control.

DELIVERY ESTIMATES

Delivery times are estimates and are not guarantees. Carrier delays, weather, customs processing, transportation disruptions, peak-season demand, and other events outside our reasonable control may affect delivery.

If we are unable to ship within the stated or subsequently agreed timeframe, we will contact you and provide the option to accept the revised timeframe or cancel the affected order for a full refund.

TRACKING

When tracking is available, a shipping-confirmation email containing the tracking information will be sent after dispatch.

Tracking information may require several business days to update after the carrier receives the package.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address during checkout.

Contact support@thelumiaura.com immediately if an address needs to be corrected. We cannot guarantee changes after fulfillment has begun.

If a package is returned because the address was incomplete or incorrect, additional shipping charges may apply before it can be sent again.

LOST OR DAMAGED SHIPMENTS

If tracking shows an unusual delay, delivery problem, or damage in transit, contact support@thelumiaura.com with your order number.

We may ask you to confirm the delivery address, check with household members or neighbors, contact the carrier, or provide photographs of damaged packaging. After reviewing the available information, we will provide an appropriate remedy where required.

IMPORT CHARGES

Prices and shipping charges displayed at checkout do not include government-imposed import duties, taxes, or customs charges unless expressly stated.

If such charges apply, the recipient is responsible for them except where applicable law requires The Lumi Aura to collect or pay them.

CONTACT

Email: support@thelumiaura.com