PRIVACY POLICY

Last updated: September 2, 2026

This Privacy Policy explains how The Lumi Aura (“The Lumi Aura,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit thelumiaura.com, make a purchase, contact us, or otherwise use our services.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, billing address, and delivery address
• Order and transaction information, including products purchased, order value, payment status, returns, and refunds
• Account information, if you create a customer account
• Customer-support communications and information you choose to provide
• Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring pages, and interaction data
• Cookie and similar technology information
• Information received from Shopify, payment providers, fulfillment partners, delivery carriers, analytics providers, and other service providers

PAYMENT INFORMATION

Payments may be processed by Shopify, PayPal, or another payment provider offered at checkout.

We do not receive your PayPal password or complete payment-card credentials. Payment providers process this information under their own privacy policies and security practices.

HOW WE USE INFORMATION

We may use personal information to:

• Process, fulfill, deliver, return, and refund orders
• Provide customer service and respond to inquiries
• Maintain customer accounts
• Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity
• Operate, maintain, personalize, and improve our store and services
• Send transactional communications about orders, accounts, and policy updates
• Send marketing communications where permitted and allow recipients to unsubscribe
• Measure store performance and understand how customers use our services
• Meet legal, tax, accounting, regulatory, and contractual obligations
• Establish, exercise, or defend legal claims

HOW WE DISCLOSE INFORMATION

We may disclose personal information to:

• Shopify, which hosts and supports our online store
• Payment processors, including PayPal
• Fulfillment providers, warehouses, suppliers, and delivery carriers
• Customer-support, email, analytics, fraud-prevention, advertising, and technology providers
• Professional advisers such as accountants, lawyers, insurers, and auditors
• Government authorities or other parties when disclosure is required by law
• A buyer, successor, or relevant adviser in connection with a business transaction

Service providers are permitted to use information only as needed to provide their services or as otherwise allowed by law.

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate the store, remember preferences, analyze traffic, prevent fraud, and measure marketing performance.

You can manage certain cookies through your browser or available consent controls. Blocking required cookies may prevent some store features from functioning correctly.

SALE, SHARING, AND TARGETED ADVERTISING

We do not sell personal information in exchange for money.

Under some privacy laws, disclosures to advertising or analytics partners may be considered a “sale,” “sharing,” or use for targeted advertising even when no money is exchanged.

Where required, you can exercise applicable opt-out rights through the “Your Privacy Choices” link in our footer or by contacting us.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Receive a portable copy of certain information
• Restrict or object to certain processing
• Opt out of certain targeted advertising, sharing, or sales
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request
• Make a complaint to an applicable data-protection authority

To submit a request, email support@thelumiaura.com. We may need to verify your identity before completing the request. Authorized agents may also be required to provide proof of authority.

You will not be unlawfully discriminated against for exercising an applicable privacy right.

INTERNATIONAL DATA TRANSFERS

The Lumi Aura and its providers may process information in countries other than the country where you live, including China, the United States, Canada, and locations where Shopify or our service providers operate.

Where required, appropriate safeguards will be used for international transfers.

DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods vary depending on the nature of the information and applicable requirements.

SECURITY

We use reasonable administrative, organizational, and technical measures designed to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure.

CHILDREN

Our services are intended for adults purchasing products for pets and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact us so that we can review and delete it where appropriate.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated date.

CONTACT

The Lumi Aura

Email: support@thelumiaura.com

Address:
Room 1506-6, Building 1
Tianfu Caizhi Mansion
Xiasha Street, Qiantang District
Hangzhou, Zhejiang Province 310018
China